Unfortunately, we’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

  • Changing the item or size
  • Delivery/billing address
  • Adding or removing items from your order
  • Shipping method

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING UPON DELIVERY. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

MORE QUESTIONS?

Please contact our support team here - www.venum.com/pages/contact-us

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it's place
  • A clear photograph of the item you have received, including logo

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible!

You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items? page, if you're not sure how to do this.

ALL CLAIMS FOR ORDERS ARRIVING WITHOUT THE CORRECT/MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

MORE QUESTIONS?

Please contact our support team here - www.venum.com/pages/contact-us